RETURN & REFUND POLICY

At TRES, customer satisfaction is our top priority. Please review our return policy below:

✅ Eligible for Full or Partial Refunds

• You received the wrong item
• You received a faulty or damaged item
• Your order was not received within 60 days of purchase

To qualify, the issue must be reported to the TRES team within 7 days of receiving your order.

❌ Not Eligible for Refunds

• Incorrect sizing
• Wrongly placed orders
• Gifts
• Change of mind

All goods are considered final sale upon confirmation of purchase.

💳 How Refunds Are Issued

Refunds will be processed back to the original payment methodused during checkout.

To initiate a return, please follow the steps below:

Contact Us First: Email us at [email protected] using the same email address used to place your order before returning any items.

Submit Proof of Issue: If your item is defective or incorrect, please send clear photos of the issue to [email protected]. Photos must be submitted within 2 days of receiving the item(s).

Exchange or Refund: Once your request is reviewed and approved, we will offer an exchange or refund based on the issue.

• We do not refund original shipping fees, except for faulty or damaged items.
• Return postage costs are the responsibility of the customer.
• Refunds are processed once the returned item(s) have been received at our warehouse.
• Refunds cover the item price only (excluding original shipping costs).
• TRES is not liable for lost returns. We strongly recommend using a registered postal service and keeping a tracking number.

We offer exchanges for the following reasons:

• Incorrect sizing
• Incorrect item received
• Faulty, damaged, or expired item received

⏱ Exchange Timeframe

All exchange requests must be made within 7 days of receiving your order.

⚠️ Note: We do not offer exchanges for international orders (outside of Malaysia).

✅ Exchange Requirements

• Be a full-priced item
• Be in original condition – unworn, unwashed, and with tags intact
• Be returned with proof of purchase

🚫 Items Not Eligible for Exchange

• Sale items
• Intimate items (e.g. underwear, stick-on bras)
• Gifts
• Any return that does not meet these requirements will unfortunately be declined.

💳 Refunds & Shipping

• Refunds will be processed back to the original payment method used during checkout.
• Shipping fees (original and return) are non-refundable.
• Customers are responsible for all return postage costs.